The customer is informed about the availability of the products either by e-mail or by phone or on the website. RANGAHAUS reserves the right to inform customers in case of subsequent (after the submission of the order by the customer) non-availability of any kind, for the possible delivery time. In this case, if it is deemed that the delay makes the transaction unprofitable for the customer, the customer is entitled to unilaterally cancel the order with a written statement (by e-mail) which is made to the detriment of the customer. If the unavailability concerns only a part of the ordered items of an order, the rest of the order is executed normally unless the items in the order are relevant, will be used as a whole and have a follow-up character with each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, so RANGAHAUS must cancel the entire order.
RAngahaus undertakes the manufacture of furniture according to the preferences and needs of the customer.
Special constructions are ordered only in writing via e-mail to ensure a full understanding and record of the customer’s requests.
Rangahaus will notify the customer with photographic or design material via e-mail, the available options that serve the customer’s needs and preferences.
For a special construction order to be considered valid, the customer must give his written approval, complete and sign the Special Construction Form and complete the payment with at least 40% of the total value of the order.
The Customer is informed with photographic material by the company during the production process and, where deemed necessary by the company, has the possibility to visit the construction site by appointment.
After the payment of the order, the “SHIPPING METHODS” apply.
Due to the naturalness and special and unique characteristics of wood, the customer must be aware that all natural characteristics of wood (eg cracks or various irregularities in texture and shades) are not considered defects but are part of the natural products.
© 2023 Rangahaus | All rights Reserved. Designed & Developed by Centiva